Krystal Lake Campground (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect, how we use it, how we protect it, and the choices you have. It applies to our website at krystallake.com, our reservation and guest services, and our text message program.
Information We Collect
We collect information you provide directly to us, including your name, mailing address, email address, mobile phone number, reservation details, vehicle and rig information, and payment information. We collect this information when you book a reservation online or by phone, check in at our front desk, contact us, or otherwise interact with our services. We may also collect limited technical information automatically when you visit our website, such as your browser type and pages viewed.
How We Use Your Information
We use the information we collect to process and manage your reservation, deliver guest services, communicate with you about your stay, send safety and emergency alerts while you are on our property, process payments, respond to your questions, and, where you have opted in, send occasional offers about your next stay. We also use information to operate, maintain, and improve our website and services and to comply with legal obligations.
SMS Text Messaging
When you provide your mobile phone number and consent, Krystal Lake Campground may send you text messages for three purposes: (1) reservation and stay management, such as booking confirmations, check-in instructions, site assignments, payment reminders, and replies to questions you text us; (2) safety and emergency alerts, such as severe weather, a missing child, dangerous lake conditions, evacuations, and park closures; and (3) occasional promotional offers, which we send only to guests who have opted in to receive them.
We will not share or sell your mobile phone number or SMS consent to any third parties or affiliates for their marketing purposes.
Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message from us, after which you will receive one confirmation message and no further texts. For help, reply HELP or contact us at (989) 843-0591 or info@krystallake.com. Carriers are not liable for delayed or undelivered messages.
How We Share Information
We do not sell your personal information. We do not share or sell your mobile phone contact information with third parties for their marketing purposes. We may share information with trusted service providers who perform functions on our behalf, such as payment processing, reservation software, and message delivery, and only to the extent needed to provide those services to you. We may also disclose information when required by law or to protect the safety of our guests, staff, or property.
Your Choices
You can opt out of promotional text messages at any time by replying STOP. You can opt out of promotional emails using the unsubscribe link in those emails. Please note that even if you opt out of promotional messages, we may still send you non-promotional messages related to your reservation or urgent safety matters. To update or request deletion of your information, contact us using the details below.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children's Privacy
Our services are intended for adults making reservations. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this policy from time to time. When we do, we will revise the effective date above. Your continued use of our services after an update means you accept the revised policy.
Contact Us
Krystal Lake Campground
5475 Washburn Road, Vassar, MI 48768
Phone: (989) 843-0591
Email: info@krystallake.com